Shipping policy
Shipping Coverage
New Active Premium ships to all 77 provinces across Thailand 🇹🇭
Shipping Cost
📦 FREE standard shipping on all orders. No minimum purchase required.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Bangkok & Vicinity (กรุงเทพฯ และปริมณฑล) | 1-3 business days |
| Central Thailand (ภาคกลาง) | 2-4 business days |
| Northern Thailand (ภาคเหนือ) | 3-5 business days |
| Northeastern Thailand (ภาคอีสาน) | 3-5 business days |
| Southern Thailand (ภาคใต้) | 3-5 business days |
| Eastern Thailand (ภาคตะวันออก) | 2-4 business days |
| Western Thailand (ภาคตะวันตก) | 2-4 business days |
| Islands & Remote Areas | 5-7 business days |
Business days = Monday – Saturday, excluding Thai public holidays.
Order Processing
- Orders placed before 2:00 PM (ICT) are processed the same business day
- Orders placed after 2:00 PM (ICT) are processed the next business day
- Orders placed on Sundays and public holidays are processed the next business day
Shipping Carriers
We partner with Thailand's most trusted logistics providers:
- Kerry Express
- Flash Express
- J&T Express
- Thailand Post (EMS)
The carrier used depends on your location and order details for the fastest possible delivery.
Order Tracking
Once your order ships, you will receive:
- A confirmation email with your tracking number and carrier details
- A direct tracking link to monitor your package in real-time
You can also check your order status anytime by visiting our Order Tracking page [link] or by logging into your account.
Important Notes
- Delivery estimates are approximations and may be affected by carrier delays, weather conditions, or high-volume periods (holidays, promotions)
- Please ensure your shipping address is correct and complete — including province, district, sub-district, and postal code
- If you need to change your shipping address after placing an order, contact us immediately at support@newactivepremium.com
- We are not responsible for delays caused by incorrect addresses or failed delivery attempts due to unavailability
International Shipping
Currently, we only ship within Thailand. International shipping may be available in the future. Follow us on social media for updates!